SHIPPING & DELIVERY

Information about dispatch, international delivery, returns and exchanges for orders placed through the SYLA Atelier website.

Türkiye deliveries

Orders delivered within Türkiye are normally dispatched with Yurtiçi Kargo. Standard delivery is generally expected within 3–4 business days after dispatch, depending on destination and carrier conditions.

International deliveries

International orders are normally shipped with DHL Express. Delivery is generally expected within 7–8 working days after dispatch. Customs clearance, public holidays, remote-area delivery and circumstances outside SYLA Atelier's control can extend this period.

Import duties, taxes or local customs charges that arise in the destination country are the responsibility of the recipient unless the checkout explicitly states otherwise.

Production and special sizes

Pieces that require additional production time, including specially produced sizes above 40, can require approximately five additional business days before dispatch. A more specific estimate may be shown on the relevant product page or communicated by customer care.

Returns

Eligible items may be requested for return within 14 days after delivery. Products must be unused, unworn, undamaged and returned with their original labels, accessories and packaging. Customer-paid return shipping applies unless mandatory consumer law or a confirmed product defect requires another treatment.

Made-to-order, personalized, altered or specially produced pieces, including certain sizes above 40, may be excluded from voluntary return where permitted by applicable law.

Exchanges

Eligible products may be exchanged once within 14 days after delivery, subject to availability. Contact customer care before sending an item back so the requested size or alternative can be checked. Exchange transport and related costs are normally borne by the customer unless mandatory law requires otherwise.

1. Send the order number and requested exchange details to info@sylaatelier.com.tr or use the Return Form.
2. Wait for return instructions before dispatching the item.
3. Pack the unused item securely with original labels and packaging and use a trackable delivery method.

Items that cannot be accepted

Items showing wear, washing, perfume, cosmetics, damage, alteration, missing labels or incomplete packaging can be refused. Hygiene-sensitive or personalized goods may also be excluded where the law permits.

Customer Care

For order, delivery, return or exchange questions, contact info@sylaatelier.com.

Last migrated to the Odoo website: August 2026.