DISTANCE SALES AGREEMENT

ARTICLE 1 – PARTIES

1.1 Seller

Company: S3 Tekstil Sanayi Ticaret Limited Şirketi
Address: Çınarlı Mah. Ankara Asfaltı Cad. No: 15 İç Kapı No: 431, Konak / İzmir, Türkiye
Tax Office / No: Karşıyaka Tax Office / 7352167178
Email: info@sylaatelier.com

1.2 Buyer

The buyer is the natural or legal person whose billing, account or delivery details are confirmed during the online purchase process.

ARTICLE 2 – SUBJECT AND LEGAL FRAMEWORK

This agreement regulates the sale and delivery of goods ordered electronically through the SYLA Atelier website and the rights and obligations of the seller and buyer under Turkish Law No. 6502 on Consumer Protection, the Distance Contracts Regulation and other applicable rules.

ARTICLE 3 – PRODUCT, PRICE AND ORDER INFORMATION

The product's essential characteristics, quantity, size, color or other variant, sale price, applicable taxes, delivery charges and payment information are presented on the product page and/or checkout before the buyer confirms the order. The information shown in the final order summary forms part of the transaction.

Prices remain valid while published unless an obvious error, legal correction or time-limited campaign condition applies. Shipping, duties or local charges are shown or allocated according to the checkout and delivery terms.

ARTICLE 4 – PAYMENT AND FORMATION OF THE CONTRACT

The buyer confirms having reviewed the pre-contract information before submitting the order. The transaction is concluded when the electronic order and the required payment authorization are successfully completed, subject to stock availability, fraud/security checks and mandatory law.

ARTICLE 5 – DELIVERY

Delivery is made to the address supplied by the buyer using the carrier or delivery method shown at checkout. The seller aims to dispatch within the stated preparation period. Where a statutory maximum delivery period applies, that period is respected unless the buyer agrees otherwise or a legally recognized exception applies.

The buyer is responsible for providing accurate delivery and contact information. Carrier delays, customs procedures and force-majeure events can affect estimated delivery times.

ARTICLE 6 – RIGHT OF WITHDRAWAL AND RETURNS

Where the buyer has a statutory right of withdrawal, it may be exercised within the applicable legal period. For eligible SYLA Atelier products the published return process provides a 14-day request period after delivery. The buyer should notify the seller and return the goods in accordance with the Return Policy.

Returned goods must be handled only as necessary to establish their nature and characteristics. Loss in value caused by use beyond that purpose can be treated as permitted by applicable law.

ARTICLE 7 – EXCEPTIONS

Goods made to the buyer's specifications, personalized or specially produced can be excluded from the right of withdrawal where the statutory exception applies. Hygiene-sensitive products and other categories listed by mandatory law may also be excluded. Rights relating to defective or non-conforming goods are unaffected.

ARTICLE 8 – REFUNDS, EXCHANGES AND COMPLAINTS

Accepted refunds are processed through the applicable payment channel within the periods required by law. Exchanges are subject to stock availability and the published exchange rules. Customer-care requests can be submitted through Contact or info@sylaatelier.com.

ARTICLE 9 – DISPUTES

Consumer disputes are subject to the competent consumer arbitration committees, consumer courts or other authorities determined by the applicable Turkish consumer legislation, taking into account statutory monetary and territorial limits.

ARTICLE 10 – ELECTRONIC ACCEPTANCE

By completing the online purchase after receiving the required pre-contract information, the buyer confirms the order electronically. Mandatory consumer rights cannot be waived by this agreement.

Last migrated to the Odoo website: August 2026.